Billing and Subscriptions

Everything you need to know about managing your Tintage subscription, billing, and payments.

Subscription Plans

Tintage offers multiple subscription tiers designed for different usage needs. For the most current pricing, features, and plan details, visit our pricing page.

Plan Features

Our subscription plans include various features such as:

• Credits - Monthly credit allowances for video rendering

• Video Resolution - Different output quality options (720p, 1080p, 4K Ultra HD)

• AI Usage - Access to AI-powered features and tools

• Concurrent Renders - Multiple simultaneous video processing

• Commercial License - Rights to use generated content commercially

• Template Library - Access to our collection of video templates

• Motion Designer - Advanced animation and motion graphics tools

• Export Options - Various video format and quality options

• Support Levels - Different tiers of customer support

For detailed pricing and feature comparisons, please visit https://tintage.com/pricing.

Billing Information

How Billing Works

When am I charged for my subscription?

You're charged immediately when you subscribe, and then on the same date each month (or year for annual plans). For example, if you subscribe on January 15th, you'll be charged on the 15th of each subsequent month.

Can I change my billing cycle from monthly to yearly?

Yes! You can upgrade to a yearly plan at any time from your account settings. Yearly plans offer significant savings compared to monthly billing. Check our pricing page for current yearly discount rates.

What happens if my payment fails?

If a payment fails, we'll retry the payment automatically. You'll receive email notifications about failed payments. If multiple attempts fail, your account may be temporarily suspended until payment is resolved.

Can I get a refund for my subscription?

We offer a 24-hour money-back guarantee for new subscribers. Contact support within 24 hours for a refund.

Plan Management

Upgrading Your Plan

How do I upgrade my subscription plan?

1. Go to your account settings

2. Click on "Billing" or "Subscription"

3. Select "Upgrade Plan"

4. Choose your new plan and confirm the changes

Your new plan will take effect immediately, and you'll be charged the prorated amount for the remaining billing period.

What happens to my unused credits when I upgrade?

Your unused credits are automatically transferred to your new plan. You won't lose any credits when upgrading.

Can I downgrade my plan?

Yes, you can downgrade your plan at any time. However, downgrades take effect at your next billing cycle to ensure you get the full value of your current plan.

Canceling Your Subscription

How do I cancel my subscription?

1. Go to your account settings

2. Navigate to "Billing" or "Subscription"

3. Click "Cancel Subscription"

4. Follow the prompts to confirm cancellation

Your subscription will remain active until the end of your current billing period.

What happens when I cancel my subscription?

• Your account remains active until the end of your current billing period

• You can continue using your remaining credits

• You'll lose access to premium features at the end of your billing period

Can I reactivate my account after canceling?

Yes! You can reactivate your account at any time by subscribing to a new plan. Your previous account data and settings will be restored.

Credits and Usage

Understanding Our Credit System

Tintage uses a dual-credit system designed to give you maximum flexibility and value:

• Monthly Credits (from your subscription) - Reset every month with no rollover

• Purchased Credits - Additional credits you buy that last for 1 year

How Credits Work

How do credits work?

Credits are used to render videos and access AI features. Each video generation consumes credits based on resolution and complexity:

• 1080p videos: 1 credit

• 4K videos: 4 credits

• AI model usage: Varies by model and tokens used

Your subscription includes a monthly credit allowance that resets every billing cycle.

What are the two types of credits?

Monthly Credits (Subscription Credits):

• Included with your subscription plan

• Reset to your plan's full amount every month

• Do NOT roll over - unused monthly credits expire at month end

• Used first when consuming credits

Purchased Credits:

• Additional credits you can buy anytime

• Last for 1 full year from purchase date

• Used after monthly credits are exhausted

• Never expire before the 1-year mark

How are credits consumed?

Credits are consumed in this priority order:

1. Monthly credits first - These expire monthly, so we use them first

2. Purchased credits second - These last longer, so we preserve them

This ensures you get maximum value from your subscription and don't lose monthly credits to expiration.

Do unused monthly credits roll over to the next month?

No, unused monthly credits do NOT roll over. They expire at the end of each billing cycle. This is by design to encourage regular usage and keep the system fair for all users.

However, any purchased credits you have will continue to be available for up to 1 year from when you bought them.

What happens if I run out of credits?

If you use all your monthly credits, the system will automatically use any purchased credits you have. If you run out of both types, you can:

1. Purchase additional credit packs (last 1 year)

2. Wait until your next billing cycle when monthly credits reset

3. Upgrade your plan for a higher monthly allowance

Are credits refunded for failed renders?

Yes! Credits are automatically refunded for:

• Failed renders

• Cancelled renders

• Timed-out renders

• Any render that doesn't complete successfully

You only pay for successful renders that deliver value.

Can I buy additional credits?

Yes! You can purchase additional credit packs from your account dashboard. These purchased credits:

• Are available in various sizes

• Last for 1 full year from purchase date

• Are used after your monthly credits are exhausted

• Never expire before the 1-year mark

How can I track my credit usage?

You can view your credit balance and transaction history in your account dashboard:

• Current Balance: Shows both monthly and purchased credits

• Transaction History: See all credit grants, consumption, and refunds

• Expiration Dates: Track when purchased credits expire

Visit https://tintage.com/usage to see your detailed credit information.

Billing History and Invoices

How can I view my billing history?

You can view your complete billing history through the Stripe customer portal at https://tintage.com/settings/billing. This shows all past payments, invoices, and credit purchases.

Can I download my invoices?

Yes, all invoices are available for download through the Stripe customer portal at https://tintage.com/settings/billing. You can access your invoices, payment history, and download receipts directly from there.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), as well as Google Pay and Apple Pay. All payments are processed securely through Stripe.

Features & Limits

What are concurrent renders?

Concurrent renders are the number of videos you can generate simultaneously. Higher limits reduce waiting time for multiple projects. Standard has 2, Plus has 4, Pro has 8, and Max has 12 concurrent renders.

Which plans support 4K video resolution?

4K Ultra HD video resolution is available on Plus, Pro, and Max plans. The Standard plan supports up to 1080p Full HD resolution. This allows you to create professional-quality videos suitable for large displays, cinema, and broadcast applications.

What is the Brand Kit feature?

Brand Kit allows you to create and manage your brand assets including logos, colors, fonts, and templates for consistent branding across all videos. Available on Plus, Pro, and Max plans.

What is Preview New Features?

Preview New Features gives you early access to new features and capabilities before they are released to all users. Available on Pro and Max plans.

Enterprise and Team Plans

Do you offer enterprise plans?

Yes! We offer custom enterprise plans for larger teams and organizations. Contact our sales team at [email protected] for pricing and features.

Can I add team members to my account?

To enable team support, please contact us at [email protected].

Need More Help?

If you have billing questions not covered here:

• Email Support: [email protected]

• Live Chat: Available in your account dashboard

• Phone Support: Available for Enterprise customers

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