Render Jobs and Queue System

Understanding how Tintage processes your video renders and manages the queue system.

What Are Render Jobs?

A render job is a request to create a video from one of our templates with your custom content. When you customize a template and click "Export," you create a render job that gets processed by our video generation system.

Each render job includes:

• Your chosen template (composition)

• Your custom text, colors, and assets

• Export settings (resolution, format)

• Processing status and progress

How the Queue System Works

Team-Based Processing

All render jobs are organized by your team account. This means:

• Each team has its own render queue

• Team members share the same render limits

• All team members can view the team's render jobs

Render Limits

Your team has a concurrent render limit based on your subscription plan:

Plan	Concurrent Renders
Plus	1 render at a time
Pro	3 renders at a time
Business	5 renders at a time
Enterprise	Custom limits

What this means:

• You can have multiple renders processing simultaneously up to your limit

• Additional renders wait in queue until a slot becomes available

• Completed renders free up slots for queued jobs

Job Status Tracking

Every render job goes through these stages:

1. Queued

• What it means: Your job is waiting to start processing

• What you see: "Queued" status in your dashboard

• What happens next: Job moves to rendering when a slot opens

2. Rendering

• What it means: Our servers are actively creating your video

• What you see: "Rendering" status with progress updates

• Typical duration: 2-10 minutes depending on template complexity

3. Uploading

• What it means: Your completed video is being prepared for download

• What you see: "Uploading" status

• What happens next: Download link becomes available

4. Completed

• What it means: Your video is ready for download

• What you see: Download button and preview

• Action needed: Download your video (links expire after 30 days)

5. Failed

• What it means: Something went wrong during processing

• What you see: Error message with details

• What to do: Try again or contact support if the issue persists

6. Cancelled

• What it means: You or a team member cancelled the job

• What you see: "Cancelled" status

• Note: You can only cancel jobs that haven't completed yet

Managing Your Render Queue

Viewing Your Jobs

To see your team's render jobs:

1. Go to your Tintage dashboard

2. Click on "Render Jobs" or "Queue"

3. View all jobs with their current status

Understanding Queue Information

Your queue dashboard shows:

• Active Renders: How many jobs are currently processing

• Queued Jobs: How many jobs are waiting to start

• Render Limit: Your team's maximum concurrent renders

• Recent Jobs: History of completed and failed renders

Cancelling Jobs

You can cancel render jobs that are queued or currently rendering:

1. Find the job in your render queue

2. Click the "Cancel" button

3. Confirm the cancellation

Note: You cannot cancel completed, failed, or already cancelled jobs.

Best Practices

Optimize Your Workflow

• Plan ahead: Start renders early if you have deadlines

• Batch similar jobs: Group similar templates to process efficiently

• Monitor your queue: Check status regularly for any failed jobs

Avoid Common Issues

• Don't exceed limits: Wait for renders to complete before starting many new ones

• Check file sizes: Large assets may slow down processing

• Verify templates: Preview your customizations before rendering

When Things Go Wrong

If a render job fails:

1. Check the error message - It often explains what went wrong

2. Verify your content - Ensure text fits properly and images are valid

3. Try again - Temporary server issues sometimes resolve themselves

4. Contact support - If problems persist, we're here to help

Troubleshooting Common Issues

"Team render limit reached"

Problem: You're trying to start more renders than your plan allows

Solution:

• Wait for current renders to complete

• Cancel unnecessary queued jobs

• Consider upgrading your plan for higher limits

Jobs stuck in "Rendering" status

Problem: A job has been rendering for over 30 minutes

Solution:

• Check our status page for server issues

• Contact support if the job appears stuck

• Our system automatically fails jobs after 60 minutes

Download links not working

Problem: You can't download your completed video

Solution:

• Refresh the page and try again

• Check if the link has expired (30-day limit)

• Re-render the job if the link is too old

Getting Help

If you need assistance with render jobs:

• Check our status: tintage.com/status

• Contact support: tintage.com/support

• View documentation: Browse other help articles for specific issues

Remember: Our render system is designed to handle your video creation needs efficiently. Understanding how it works helps you plan your projects and troubleshoot any issues that arise.