Credits System

Everything you need to know about Tintage's credit system for video rendering.

Quick Overview

Tintage uses a dual-credit system designed to give you maximum flexibility and value:

• Monthly Credits - Included with your subscription, reset every month

• Purchased Credits - Additional credits you can buy, last 1 full year

How It Works

Two Types of Credits

Monthly Credits (Subscription Credits)

• Source: Included with your subscription plan

• Reset: Every billing cycle (monthly/yearly)

• Rollover: ❌ No rollover - unused credits expire at month end

• Usage Priority: Used first when consuming credits

• Expiration: Expire at the end of each billing cycle

Purchased Credits

• Source: Additional credits you buy anytime

• Duration: Last exactly 1 year from purchase date

• Rollover: ✅ Can accumulate and last long-term

• Usage Priority: Used after monthly credits are exhausted

• Expiration: Expire exactly 1 year after purchase

Credit Consumption Priority

Credits are consumed in this order to maximize your value:

1. Monthly Credits First - These expire monthly, so we use them first

2. Purchased Credits Second - These last longer, so we preserve them

This ensures you get maximum value from your subscription and don't lose monthly credits to expiration.

Credit Costs

Video Rendering

Resolution	Credits Required
1080p HD	1 credit
4K Ultra HD	4 credits

Monthly Credit Allowances

Your subscription plan determines your monthly credit allowance:

Plan	Monthly Credits
Standard	100 credits
Pro	1,000 credits
Studio	2,000 credits
Business	2,000 credits
Enterprise	2,000 credits

Understanding Your Credits

Viewing Your Balance

Check your credit information at https://tintage.com/usage:

• Current Balance: See both monthly and purchased credits

• Transaction History: View all credit grants, consumption, and refunds

• Expiration Dates: Track when purchased credits expire

• Usage Analytics: Understand your credit consumption patterns

Credit Dashboard Features

Balance Overview:

• Total available credits

• Breakdown by credit type (monthly vs purchased)

• Expiration dates for purchased credits

• Last reset date for monthly credits

Transaction History:

• All credit grants (subscription renewals, purchases)

• All credit consumption (video renders)

• All credit refunds (failed renders)

• All credit expirations (monthly resets, purchased credit expiration)

Credit Examples

Example 1: User with Both Credit Types

Balance: 50 monthly credits + 200 purchased credits
Usage: 30 credits needed for 30x 1080p videos
Result: 30 monthly credits consumed
Remaining: 20 monthly + 200 purchased credits

Example 2: User Needs More Than Monthly Allowance

Balance: 20 monthly credits + 100 purchased credits
Usage: 50 credits needed for 50x 1080p videos
Result: 20 monthly + 30 purchased credits consumed
Remaining: 0 monthly + 70 purchased credits

Example 3: User Only Has Purchased Credits

Balance: 0 monthly credits + 150 purchased credits
Usage: 25 credits needed for 25x 1080p videos
Result: 25 purchased credits consumed
Remaining: 0 monthly + 125 purchased credits

Example 4: 4K Video Rendering

Balance: 100 monthly credits + 50 purchased credits
Usage: 5x 4K videos (5 × 4 = 20 credits needed)
Result: 20 monthly credits consumed
Remaining: 80 monthly + 50 purchased credits

Credit Refunds

Credits are automatically refunded for:

• ✅ Failed renders - Technical errors or processing failures

• ✅ Cancelled renders - When you manually cancel a job

• ✅ Timed-out renders - Jobs that exceed processing time limits

• ✅ System issues - Emergency maintenance or server problems

Note: Successfully completed renders do not receive refunds as the service has been delivered.

Purchasing Additional Credits

When to Buy Credits

Consider purchasing additional credits when:

• You have a high-usage project coming up

• You want to build up a credit buffer

• You need more than your monthly allowance

• You want to take advantage of bulk pricing

How to Purchase

1. Visit your account dashboard

2. Navigate to the credits section

3. Choose a credit pack size

4. Complete your purchase

5. Credits are immediately available

Credit Pack Benefits

• Various sizes available - Choose what fits your needs

• 1-year expiration - Long-term value

• Instant activation - Available immediately after purchase

• Secure payment - Processed through Stripe

Best Practices

Maximizing Monthly Credits

Use your monthly credits regularly:

• Monthly credits don't roll over

• Use them before they expire at month end

• Plan your video creation around your billing cycle

Monitor your usage:

• Check your balance regularly at https://tintage.com/usage

• Track your video rendering patterns

• Adjust your workflow based on available credits

Strategic Credit Purchasing

Buy credits when you need them:

• Purchase credits before high-usage video projects

• Buy in advance for planned video campaigns

• Consider your team's video rendering patterns

Plan for expiration:

• Purchased credits last exactly 1 year

• Use older purchased credits first

• Don't let purchased credits expire unused

Optimizing Render Costs

Choose appropriate resolutions:

• Use 1080p for most projects (1 credit)

• Reserve 4K for final deliverables (4 credits)

• Consider your audience and distribution needs

Batch your renders:

• Group similar video projects together

• Use templates to reduce setup time

• Plan video renders to minimize credit waste

Troubleshooting

Common Questions

Why don't my monthly credits roll over?

Monthly credits are designed to reset each billing cycle to encourage regular usage and keep the system fair for all users. This ensures consistent value for subscribers and helps manage platform costs.

What happens if I don't use all my monthly credits?

Unused monthly credits expire at the end of your billing cycle. However, any purchased credits you have will continue to be available for up to 1 year from when you bought them.

Can I get a refund for unused purchased credits?

Purchased credits are non-refundable but last for 1 full year, giving you plenty of time to use them. This policy helps keep credit prices affordable for all users.

How do I know when my purchased credits will expire?

Check your credit dashboard at https://tintage.com/usage to see expiration dates for all your purchased credits. The system will also show you which credits are expiring soon.

What if I need more credits than my plan provides?

You can purchase additional credit packs at any time, or consider upgrading your plan for a higher monthly allowance. The dual-credit system gives you flexibility to handle both regular and peak usage.

Why are 4K videos more expensive than 1080p?

4K video rendering requires significantly more processing power and storage than 1080p. The 4-credit cost reflects the additional computational resources needed for ultra-high-definition output.

Error Messages

"Insufficient credits" error:

• Check your credit balance at https://tintage.com/usage

• Wait for credit refunds from failed/cancelled video renders

• Purchase additional credit packs (last 1 year)

• Wait for your next billing cycle when monthly credits reset

• Consider upgrading your subscription plan for more monthly credits

"Credits expired" message:

• This means your purchased credits have reached their 1-year expiration

• Check your transaction history to see when credits were purchased

• Purchase new credit packs if you need additional credits

Credit System Benefits

For Users

• Maximum value: Monthly credits used first to prevent expiration

• Flexibility: Purchase additional credits when needed

• Transparency: Full transaction history and expiration tracking

• Fairness: No rollover keeps system costs manageable

For the Platform

• Predictable costs: Monthly resets help manage video rendering infrastructure

• Sustainable growth: Credit system scales with video rendering usage

• User engagement: Encourages regular video creation and platform usage

• Revenue flexibility: Additional credit sales support growth

Getting Help

If you have questions about the credit system:

• Email Support: [email protected]

• Live Chat: Available in your account dashboard

• Documentation: Browse other help articles for specific issues

• Status Page: Check https://tintage.com/status for system updates

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This credit system is designed to give you the best possible value while ensuring Tintage can continue providing high-quality video rendering services. If you have any questions or suggestions, please don't hesitate to contact our support team.