Payment Methods
Secure payment processing and account protection for your Tintage subscription.
Accepted Payment Methods
Tintage accepts the following payment methods:
Credit Cards: Visa, MasterCard, American Express
Debit Cards: All major debit cards with Visa/MasterCard logos
Note: PayPal and digital wallets are not currently supported but may be added in future updates.
Adding and Managing Payment Methods
Adding a New Payment Method
How do I add a new payment method to my account?
Click on "Payment Methods" or "Add Payment Method"
Enter your card details
Save the payment method
Your new payment method will be available for future payments immediately.
Can I have multiple payment methods on my account?
Yes! You can add multiple payment methods to your account. You can set one as your primary payment method for automatic billing.
How do I set a default payment method?
Go to your payment methods section
Find the payment method you want to set as default
Click "Set as Default" or the star icon
Confirm your selection
Your default payment method will be used for all automatic billing.
Updating Payment Information
How do I update my credit card information?
Find the card you want to update
Click "Edit" or the pencil icon
Update the card details
Save your changes
Your updated card will be used for future payments.
What if my credit card expires?
We'll notify you before your card expires. You can update your card information at any time. If your card expires and payment fails, we'll retry with your backup payment method if you have one.
Can I remove a payment method?
Yes, you can remove payment methods you no longer need. However, you must have at least one valid payment method on file if you have an active subscription.
Security and Privacy
Payment Security
Is my payment information secure?
Absolutely! We use industry-standard encryption and security measures:
PCI DSS Compliance: We're certified to handle credit card data securely
SSL Encryption: All payment data is encrypted in transit
Tokenization: Card details are tokenized and never stored on our servers
Stripe Integration: All payments are processed through Stripe, a leading payment processor
Do you store my credit card information?
No, we never store your complete credit card information. We use secure tokenization through Stripe, which means only encrypted tokens are stored on our servers.
What is two-factor authentication for payments?
Two-factor authentication for payment changes is not currently available in Tintage. This feature may be added in future updates for enhanced security.
Account Security
How can I protect my account from unauthorized access?
We recommend these security measures:
Strong Password: Use a unique, complex password
Two-Factor Authentication: Enable 2FA for account access
Regular Password Updates: Change your password periodically
Monitor Login Activity: Check your account activity regularly
Secure Networks: Only access your account from trusted networks
What should I do if I suspect unauthorized account access?
If you suspect unauthorized access:
Change your password immediately
Enable two-factor authentication
Check your payment methods for any unauthorized changes
Review your account activity for suspicious logins
Contact support at [email protected]
How do I enable two-factor authentication?
Two-factor authentication is not currently available in Tintage. This feature may be added in future updates to enhance account security.
Payment Issues and Troubleshooting
Failed Payments
What should I do if my payment fails?
If your payment fails:
Check your payment method for sufficient funds
Verify card details are correct and not expired
Contact your bank if the card is being declined
Try a different payment method if available
Contact support if the issue persists
Why might my payment be declined?
Common reasons for payment declines:
Insufficient funds in your account
Expired credit card
Bank security measures blocking the transaction
Incorrect billing address or card details
International transaction restrictions
How many times will you retry a failed payment?
We automatically retry failed payments up to 3 times over a 7-day period. You'll receive email notifications for each retry attempt.
Refunds and Disputes
How do I request a refund?
To request a refund:
Contact support at [email protected]
Provide your account details and reason for refund
Include transaction information if available
Wait for review - we'll respond within 2 business days
Refunds are processed within 5-10 business days after approval.
What is your refund policy?
We offer a 30-day money-back guarantee for new subscribers. Refunds are processed to the original payment method. For existing customers, refunds are considered on a case-by-case basis.
How do I dispute a charge?
If you need to dispute a charge:
Contact us first at [email protected]
Provide details about the disputed charge
Allow us to investigate and resolve the issue
If unresolved, you can contact your bank or credit card company
We work to resolve all disputes quickly and fairly.
International Payments
Do you accept international payment methods?
Yes! We accept international credit cards. All payments are processed in USD, and your bank will handle currency conversion.
Are there any additional fees for international payments?
We don't charge additional fees for international payments. However, your bank or credit card company may charge foreign transaction fees.
What currencies do you support?
All payments are processed in USD. Your bank or payment provider will handle currency conversion based on current exchange rates.
Need Help?
For payment-related questions:
Email Support: [email protected]
Live Chat: Available in your account dashboard
Phone Support: Available for Enterprise customers
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