Credit System Guide
Understanding how Tintage's credit system works to maximize your video creation potential.
Overview
Tintage uses a sophisticated dual-credit system designed to give you maximum flexibility and value for your video creation needs. This system ensures you get the most out of your subscription while providing options for additional usage when needed.
Two Types of Credits
Monthly Credits (Subscription Credits)
What they are:
Credits included with your subscription plan
Automatically granted each billing cycle
Reset to your plan's full amount every month
Key characteristics:
✅ No rollover - Unused credits expire at month end
✅ Used first - System prioritizes these credits for consumption
✅ Plan-based - Amount depends on your subscription tier
✅ Automatic renewal - Reset every billing cycle
Monthly credit amounts by plan:
Standard Plan: 100 credits/month
Pro Plan: 1,000 credits/month
Studio Plan: 2,000 credits/month
Business Plan: 2,000 credits/month
Enterprise Plan: 2,000 credits/month
Purchased Credits
What they are:
Additional credits you can buy anytime
Available in various pack sizes
Last for 1 full year from purchase date
Key characteristics:
✅ 1-year expiration - Credits expire exactly 1 year after purchase
✅ Used second - System uses these after monthly credits are exhausted
✅ Flexible amounts - Buy as many or as few as you need
✅ Long-term value - Perfect for occasional high-usage periods
How Credit Consumption Works
Priority System (FIFO Logic)
Credits are consumed in this specific order to maximize your value:
Monthly Credits First
System uses subscription credits before purchased credits
Ensures you don't lose monthly credits to expiration
Maximizes value from your subscription
Purchased Credits Second
Used only after monthly credits are exhausted
Consumed oldest-first (FIFO) among purchased credits
Only non-expired credits are used
Consumption Examples
Example 1: User with both credit types
Balance: 50 monthly credits + 200 purchased credits
Usage: 30 credits needed
Result: 30 monthly credits consumed
Remaining: 20 monthly + 200 purchased creditsExample 2: User needs more than monthly allowance
Balance: 20 monthly credits + 100 purchased credits
Usage: 50 credits needed
Result: 20 monthly + 30 purchased credits consumed
Remaining: 0 monthly + 70 purchased creditsExample 3: User only has purchased credits
Balance: 0 monthly credits + 150 purchased credits
Usage: 25 credits needed
Result: 25 purchased credits consumed
Remaining: 0 monthly + 125 purchased creditsCredit Costs by Activity
Video Rendering
1080p videos: 1 credit per render
4K videos: 4 credits per render
Custom resolutions: Varies by complexity
AI Features
AI model usage: Varies by model and token consumption
AI product creation: 1 credit per creation
AI-powered tools: Varies by feature
Failed Renders
Automatic refunds: Credits returned for failed, cancelled, or timed-out renders
No charge for failures: You only pay for successful renders
Managing Your Credits
Viewing Your Balance
Access your credit information at https://tintage.com/usage:
Current Balance: See both monthly and purchased credits
Transaction History: View all credit grants, consumption, and refunds
Expiration Tracking: Monitor when purchased credits expire
Usage Analytics: Understand your credit consumption patterns
Credit Dashboard Features
Balance Overview:
Total available credits
Breakdown by credit type
Expiration dates for purchased credits
Last reset date for monthly credits
Transaction History:
All credit grants (subscription renewals, purchases)
All credit consumption (renders, AI usage)
All credit refunds (failed renders)
All credit expirations (monthly resets, purchased credit expiration)
Purchasing Additional Credits
When you need more credits:
Visit your account dashboard
Navigate to the credits section
Choose a credit pack size
Complete your purchase
Credits are immediately available
Credit pack options:
Various sizes available
All packs last 1 full year
Instant activation after purchase
Secure payment processing
Best Practices
Maximizing Monthly Credits
Use your monthly credits regularly:
Monthly credits don't roll over
Use them before they expire at month end
Plan your video creation around your billing cycle
Monitor your usage:
Check your balance regularly
Track your consumption patterns
Adjust your workflow based on available credits
Strategic Credit Purchasing
Buy credits when you need them:
Purchase credits before high-usage periods
Buy in advance for planned projects
Consider your team's usage patterns
Plan for expiration:
Purchased credits last exactly 1 year
Use older purchased credits first
Don't let purchased credits expire unused
Optimizing Render Costs
Choose appropriate resolutions:
Use 1080p for most projects (1 credit)
Reserve 4K for final deliverables (4 credits)
Consider your audience and distribution needs
Batch your renders:
Group similar projects together
Use templates to reduce setup time
Plan renders to minimize credit waste
Troubleshooting
Common Questions
Q: Why don't my monthly credits roll over? A: Monthly credits are designed to reset each billing cycle to encourage regular usage and keep the system fair for all users. This ensures consistent value for subscribers.
Q: What happens if I don't use all my monthly credits? A: Unused monthly credits expire at the end of your billing cycle. However, any purchased credits you have will continue to be available for up to 1 year.
Q: Can I get a refund for unused purchased credits? A: Purchased credits are non-refundable but last for 1 full year, giving you plenty of time to use them.
Q: How do I know when my purchased credits will expire? A: Check your credit dashboard at https://tintage.com/usage to see expiration dates for all your purchased credits.
Q: What if I need more credits than my plan provides? A: You can purchase additional credit packs at any time, or consider upgrading your plan for a higher monthly allowance.
Getting Help
If you have questions about the credit system:
Email Support: [email protected]
Live Chat: Available in your account dashboard
Documentation: Visit our help center for more guides
Credit System Benefits
For Users
Maximum value: Monthly credits used first to prevent expiration
Flexibility: Purchase additional credits when needed
Transparency: Full transaction history and expiration tracking
Fairness: No rollover keeps system costs manageable
For the Platform
Predictable costs: Monthly resets help manage infrastructure
Sustainable growth: Credit system scales with usage
User engagement: Encourages regular platform usage
Revenue flexibility: Additional credit sales support growth
This credit system is designed to give you the best possible value while ensuring Tintage can continue providing high-quality video generation services. If you have any questions or suggestions, please don't hesitate to contact our support team.
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